Retrun Policy

Return & Exchange Policy – IAMCasing

1. Return & Exchange Eligibility:

  • Returns/exchanges are accepted within 7 days of delivery.

  • The product must be unused, undamaged, and in original packaging.

  • Customized or personalized items cannot be returned/exchanged unless defective.

2. Reasons for Return/Exchange:
✔️ Wrong product received.
✔️ Damaged or defective product.
✔️ Incorrect size/model delivered.

3. Return Process:

  • Contact our customer support with order details and issue.

  • Provide clear images of the product if it’s damaged or incorrect.

  • Our team will verify and arrange a replacement or refund.

4. Refund Policy:

  • Refunds (if applicable) will be processed via bank transfer or store credit.

  • Refunds may take 5-7 working days after approval.

  • Shipping charges are non-refundable.

5. Important Notes:

  • IAMCasing reserves the right to deny returns that do not meet policy conditions.

  • Customers must bear the return shipping cost unless the mistake is from our side.

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